The quality system is a component of the company’s overall management system and is AS/NZS ISO 9001-2016 certified. It covers all elements of the groups’ operations from senior management to daily site operations.
All personnel are trained in operational aspects of the Quality component of the management system as part of their induction and continuing training. The corrective action reporting system allows employees to raise Corrective Action Requests to provide suggested changes to management. Through consultation and communication, suggestions from employees for improvement in process and methodology are reviewed and, if found to improve operations, implemented.
All employees are encouraged to improve their awareness of client requirements.